RETURNS, EXCHANGES, REFUNDS

Can I return any product, even if I've just changed my mind?

Yes, from the delivery of your order, you have 10 days to request a return for any product, whatever the reason is, as long as the product is in the same condition in which you received it: unworn, unwashed, not modified in any way and equipped with of all its tags and accessories.

You can request a return by connecting to the following page of the site> Return form - and then follow the guided procedure.

Can I request the return of only a part of the products ordered?

Yes, you can request to proceed with a partial return for some of the products of the order received.

How can I return one or more products from my last online order?

Within the Return Form, the Customer can indicate the return method you prefer, among the following:

• free return at Martino Midali boutiques: in this case, the Customer must return the package containing the product(s) at the point of sale.
• free return with shipping by BRT courier for orders delivered in Italy or by DHL courier delivered outside of Italy. In this case, you will receive the label to place on the package for return by e-mail from Customer Service.

Which refund methods are available?

The refund will be made with the same payment method with which you made your online purchase.

Can I request a size or colour change as an alternative to a refund?

Of course, contact our Customer Service to inform us of your request for a size change or colour change, and we will send a courier to collect the package in the place and on the day you prefer. Once we receive the return at our logistics, we will send the product to you according to your request.

Can I request a discount coupon for a future order as an alternative to a refund?

Of course, contact our Customer Service to inform us of your return request, and we will send a courier to collect the package in the place and on the day you prefer. Once we receive the return at our logistics centre, we will send you the discount code via e-mail so you can use it on your next visit to martinomidali.com.

How will the refund be made if I return an order paid for in cash?

You only need the IBAN corresponding to a valid bank or current postal account. We will refund this account by bank or post office transfer.

Can the store staff refund me in cash if I return an order in the store?

No, in no case the store staff is authorized to refund the amount of the return in cash.

As an alternative to a refund, if you return your order at a Martino Midali store, you can choose one of the following options:

• Discount coupon equal to the amount of the return to be spent in the Martino Midali boutique;
• Change the size with another one available at the boutique;
• Choose other products and pay any price difference between the return and the new purchase in the boutique.

I have received a damaged, faulty product that doesn't correspond to what I ordered: what should I do?

Firstly, we apologize if you receive a product that is damaged, faulty or doesn't correspond to what you ordered, or if there are defects of any kind.

What you can do is to notify our Customer Service immediately. We will promptly collect the product in question and replace it with an intact one. Or to refund you if you no longer want the product or it is no longer available.