Delivery and returns

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Art.7 : Delivery of products

Place of delivery

The products or services will be shipped to the delivery address indicated by the Customer during the Order process. The amount of costs for preparing and shipping the Order is understood to include Italian VAT. Customers will be notified of the shipment in advance by electronic mail.

The products and/or services will be accompanied by a Transportation document containing an indication of the contents of the package. 

Midali Srl delivers its products in Italy, including the islands, with the exception of the locations of Campione d’Italia, the Republic of San Marino and Vatican City, using the shipping agent BRT Bartolini Corriere Espresso, at the cost of EUR 9.00 to be borne by the Customer.

Midali Srl delivers its products to the following countries using the shipping agent DHL at the cost of EUR 19.00 to be borne by the Customer: Austria, Belgium, Croatia, Denmark, Finland, mainland France and Corsica, Germany, Greece, Ireland, Luxemburg, the Netherlands, Portugal and Madeira, United Kingdom and Northern Ireland, Spain – Canary Islands and Balearics, Sweden.

Midali Srl delivers its products to the following countries using the shipping agent DHL at the cost of EUR 35.00 to be borne by the Customer: Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Czech Republic, Slovakian Republic, Slovenia, Hungary.

Potential customers resident in other countries other than those mentioned above should contact Martino Midali customer services in advance at the address info@martinomidali.com to check with the Seller the possible method of purchase and shipment of the Martino Midali products.

Customers are entitled to choose the delivery location: at their residence, at their place of work, c/o a third party person, at a holiday location... Where nobody is present at the address indicated by the Customer at the time of delivery, a failed delivery notice will be posted through the letterbox. After two failed delivery notices from the carrier, the carrier will retain the parcel for collection for five days after the second notice. 

Once that period has elapsed, the parcel will be returned to Midali Srl. Customer Service will attempt to contact the Customer to arrange a new delivery and, in the absence of a response from the Customer within a reasonable period, they will proceed to refund the purchase. 

 Delivery period

The term established for the delivery is twenty working days (excluding Saturdays, Sundays and bank holidays) commencing from the date of the Order, unless otherwise indicated by the Customer prior to the final confirmation of the Order. In that case www.martinomidali.com will indicate to the Customer a different delivery period.

Customers can view the status of their order at the My Account section of the website www.martinomidali.com

 

Delivery delay

In the event of a delivery delay, Customers can contact www.martinomidali.com Customer Service at the electronic mail address customerservice@martinomidali.com

 

Failed delivery

Customers are entitled to cancel the Order where the delivery has not been made within ten working days of the delivery date identified by www.martinomidali.com, unless the failed delivery is due to causes of force majeure. 

Within the term of thirty (30) working days after receipt of the Order cancellation sent by the Customer, Midali Srl will arrange the reimbursement in favour of the Customer.

 

Successful delivery

Each delivery is understood to have been made at the time the product or service is made available to the Customer by the carrier.

Italian Customers are also able to monitor the delivery status of their parcel on the internet website of Bartolini BRT Corriere Espresso, at the following address: http://as777.bartolini.it/vas/sped_numspe_par.htm. On this Bartolini BRT Corriere Espresso interface, Customers can enter the number of their parcel (communicated in the shipping e-mail) in the area identified as "customer parcel ID ".

Non-Italian customers are able to monitor the status of the shipment of their parcel on the DHL internet website at the following Link: http://www.dhl.it/it/express/ricerca.shtml

Notwithstanding the right of withdrawal provided to Customers in accordance with Art. 8 below, Customers are responsible for verifying the shipment upon its arrival and making all reserves and disputes deemed appropriate as well as refusing the parcel if it is believed that the same has been opened or the parcel has clear evidence of deterioration. Those disputes must be indicated on the delivery stamp and communicated to www.martinomidali.com sending notification to Customer Service, contactable at the address customerservice@martinomidali.com, within one working day (24 hours) following the delivery of the Order. Where the carrier does not consent to affixing the dispute on the delivery note, then Customers are asked to reject the goods.

Customer Service of www.martinomidali.com will then open an investigation with the carrier. Customers will receive an e-mail message notifying them that an investigation has been opened. The response times of the carrier to www.martinomidali.com are generally 30 working days. 

 

7.1. : Information on delivery methods

Lost parcel

Where a parcel is ready for shipping, this is sent in collaboration with the courier Bartolini BRT Corriere Espresso for Italy and with DHL for all other countries mentioned in Art. 7 – Delivery location, or via a carrier chosen by www.martinomidali.com. Customers are informed of the shipment of the parcel and the delivery methods by way of electronic mail.

Customers are informed of the shipment by an electronic message identifying the products or services that have been shipped and the parcel reference number, which enables them to monitor the status of the order by accessing the website www.martinomidali.com at the section My Account.

Italian customers are also able to monitor the status of their parcel on the internet website of Bartolini BRT Corriere Espresso, at the following address: http://as777.bartolini.it/vas/sped_numspe_par.htm. On this Bartolini BRT Corriere Espresso interface, Customers should enter their parcel number in the area identified as "customer parcel ID".

Non-Italian customers are able to monitor the shipping status of their parcel on the DHL internet website at the following address: http://www.dhl.it/it/express/ricerca.shtml; on this interface Customers have to enter their parcel number in the area indicated as “Identification number”.

From receipt of the e-mail message, twenty working days should be calculated for receiving the delivery or a failed delivery notice in the letterbox. After two failed delivery notices from the carrier, the latter will retain the parcel for collection for five days after the date of the second failed delivery notice. During these 5 working days, Customers may agree a new delivery date with the carrier or go to the Bartolini BRT Corriere Espresso centre for Italian Customers, to the DHL centre for non-Italian Customers, or to the carrier (whose address will be indicated in the failed delivery notice). If that period elapses unsuccessfully, the parcel will be returned to www.martinomidali.com. Customer Service will contact the Customer to arrange another delivery and, in the absence of a response from the Customer within a reasonable timescale, www.martinomidali.com will refund the Order.

In any case, if, in twenty working days after the shipment of the parcel, Customers do not receive information on their Order, they should contact the Bartolini BRT Corriere Espresso or DHL centre closest to the delivery location or the assigned carrier. Customers should communicate the parcel reference number notified to them by e-mail at the time of shipment.

If neither the carrier nor the Internet website of www.martinomidali.com at the section "My Account” can track the parcel, Customers should contact Customer Service of www.martinomidali.com immediately by sending an e-mail to customerservice@martinomidali.com.

www.martinomidali.com Customer Service will then open an investigation with BRT or DHL or with the carrier used. Customers will receive an e-mail message communicating that an investigation has been opened. The response times of BRT, DHL or other carriers to www.martinomidali.com are generally 30 working days. 

If the parcel is relocated within 30 days from opening the investigation, it will be sent to the Customer: the delivery process then follows its normal course (delivery of the parcel or failed delivery notice, etc.). 

If the parcel is declared lost, www.martinomidali.com will notify the Customer and will proceed immediately with completing the formalities to refund the Order (product and shipping costs). 

 

Art. 8: Right of withdrawal

Martino Midali’s objective is to ensure the complete satisfaction of its Customers. If, for any reason, Customers are not satisfied by their order, they may exercise the right of withdrawal, with no penalty, within ten (10) working days from the day upon which they received the products purchased at www.martinomidali.com.

The products to be returned must be sent within 10 working days from the date of receipt. The products may be returned by sending the parcel via Poste Italiane for Italian customers and via the postal service of their own country of residence for all other Customers, only after having completed the Form provided online in the Customer Services area in order to obtain the return number. 

However, it is not possible to exchange the chosen garment for another garment.

 

8.1. : Conditions for exercising the right of withdrawal

The right of withdrawal is understood to be exercised correctly where the following conditions are all complied with: 

  • the Return Form must be correctly completed and sent electronically to www.martinomidali.com within ten (10) working days of the delivery date. The communication may be sent, within the same period, also by registered mail to the address of Midali Srl, Via F.lli Bronzetti, 23 – 20129 Milan,  or by fax, to number +39 0270107541, to be confirmed, at the customer’s discretion, by registered mail with return receipt in the subsequent forty-eight hours;
  • the products must not have been used, worn, washed or damaged;
  • the products must be returned in their original packaging, in a perfect state of resale (in the case of design objects and fashion accessories, the packaging must be sealed like the original);
  • products returned by Customers resident in Italy should be sent to Midali Srl in a single shipment, via Poste Italiane, by Paccocelere. Martino Midali, in fact, reserves the right not to accept garments of the same order that have been returned and sent at different times;
  • products returned by Customer not resident in Italy should be sent to Midali Srl in a single shipment, via the postal service of the country of residence by insured post chosen by the Customer within 10 working days from the date of receipt. Midali srl, in fact, reserves the right not to accept garments of the same order that have been returned and sent at different times.

If Customers have complied with all the required conditions, Midali srl will reimburse the price of the purchased products, with Customers bearing only the costs of the return, meaning those for the return to Midali srl of the purchased products.

Customers will be contacted if the return cannot be accepted because it does not comply with the conditions set out above. In this case, Customers may choose to have the purchased products back at their expense.  

Where Customers refuse this shipment, Midali srl reserves the right to retain the products and the corresponding amount for the purchase of the products.

 

8.2: Timescales and methods of refund

After Midali srl has received the return and checked that all requirements have been complied with, Customers will receive a confirmation e-mail of acceptance of the return.

Whatever payment method used by the Customer (credit/debit card, bank transfer) the refund is made by Martino Midali as soon as possible and in any case within thirty (30) days from the date upon which it became aware of the exercise of the right of withdrawal, once it has verified that the withdrawal has occurred in compliance with the conditions set out above.

The actual time for the credit and return of the sums paid for the purchase of the products depends upon the payment method used:

purchase by credit/debit card: the time required to receive the refund depends upon the bank institution that issued the card. We would point out that the value date of the credit is the same as the debit, so Customers will not incur any loss in terms of bank interest. 

purchase via PayPal: the refund will be made to the Customer’s PayPal account and will immediately be visible. The refund made on the credit card of the PayPal accounts depends upon the institution that issued the card.

payment via bank transfer: the refund is made to the current account identified by the Customer; therefore, the refund time depends upon the accuracy of the data provided by the Customer; the credit usually occurs in the space of thirty (30) days.

In the case of a gift, the refund of the sums will be made to the person who made the payment.

 

8.3: Product identification tag

All products put on sale at www.martinomidali.com are equipped with an identification tag, which constitutes an integral part of the goods. Customers are asked to try on the product without removing the tag, as products returned without a tag will not be accepted.